Terms of service

Terms and conditions Last updated October 2026

These terms apply to every consumer purchase on drinknoosh.com. Please read them together with our privacy policy, shipping policy and refund policy.

1. Company information

Business name: NOOSH Brand Holdings Ltd (registered in England and Wales). Registered address: .  Contact: hello@drinknoosh.com; telephone +44 7960 401301; contact email as above. This website is operated by NOOSH Brand Holdings Ltd. Checkout and payments are provided by Shopify.

1. Formation of contract

2.1 By placing an order, you agree to purchase products from NOOSH subject to these terms. 2.2 Orders are offers and are accepted only when we send an order confirmation email. We reserve the right to decline orders for any reason. 2.3 Contact us within 48 hours of placing your order to request cancellation and a full refund. If the order has already been dispatched, we cannot guarantee cancellation. Your statutory rights remain unaffected.

1. Pricing and payment

3.1 All prices are stated in pounds sterling (£) and include VAT unless stated otherwise. 3.2 We accept payment by credit or debit card, Apple Pay and Google Pay through Shopify's secure checkout. 3.3 Payment is taken when you place your order. We do not charge additional processing fees to consumers. 3.4 If a pricing error occurs, we will contact you to confirm whether you wish to proceed at the correct price or cancel the order.

1. Shipping and delivery

Full details are in our shipping policy. In summary: 4.1 Dispatch estimates are provided at checkout or in order communications. We will let you know if dispatch is delayed. 4.2 Available delivery options, estimated times and charges are shown at checkout for the entered address. 4.3 Delivery dates are estimates. We are not liable for delays caused by carriers or events outside our control. 4.4 Responsibility for goods passes when they are delivered into your physical possession or that of a person you identify, subject to applicable consumer law.

1. Returns and refunds

Full details are in our refund policy. In summary: 5.1 Consumables: due to health and safety regulations, our food and drink products (including matcha powder and ready-to-drink products) are non-returnable unless they are damaged, faulty or not as described. 5.2 Merchandise: we accept returns of unused, non-consumable products (for example branded accessories) within 14 days of receipt, provided they are in their original packaging and re-saleable condition. Contact us to obtain a return authorisation. 5.3 Refunds: once we receive and inspect returned items, we will refund your original payment method within 14 days. Original delivery charges are refunded where required by law. 5.4 Return postage: you are responsible for return postage unless the item is defective or we supplied the wrong product.

Subscriptions Certain products may be offered on a recurring subscription basis. The available delivery frequency, recurring price and shown percentage discount are displayed on the product page or at checkout. By subscribing, you authorise recurring charges at the selected frequency until cancellation. You may cancel future recurring orders through the available subscription-management method or by contacting hello@drinknoosh.com. Cancellation does not automatically cancel orders already processed. Any changes affecting existing subscriptions will be communicated where required by law.

1. Faulty products and recalls

6.1 If a product is defective or not as described, contact us as soon as reasonably possible. We will offer a replacement, repair or refund in accordance with the Consumer Rights Act 2015. 6.2 In the event of a product recall, we will notify affected customers and provide instructions for return or disposal. We will replace or refund affected products at no cost to you.

1. Liability

7.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be limited. 7.2 We are not liable for any indirect or consequential losses, including loss of profit, business or goodwill, arising from the use of our website or products. 7.3 Nothing in these terms limits remedies or liability that cannot lawfully be limited under consumer law.

1. Age and health

By ordering our products, you confirm that you are at least 16 years old and understand that high-caffeine drinks should be consumed in moderation. Our drinks are not recommended for children or pregnant or breast-feeding women. Please consult a healthcare professional if you have underlying health conditions.

1. Intellectual property

All content on this website (designs, logos, text, images) is owned or licensed by NOOSH. You must not reproduce, distribute or exploit any material without our prior written permission.

1. Governing law and jurisdiction

These terms and any disputes arising out of or relating to them are governed by English law. Mandatory consumer rights and any applicable consumer jurisdiction protections remain unaffected.

1. Changes to these terms

We may update these terms from time to time. The date of the latest update will appear at the top. Continued use of the website after changes are posted constitutes acceptance of the updated terms.