Refund policy

Returns and refunds

We do not offer discretionary change-of-mind returns for consumable products. Where a return is accepted, products must be unopened, unused and in their original condition. We may decline a discretionary return if products have been opened, consumed or damaged after delivery due to customer handling or storage. Damage in transit, faulty or incorrect goods and statutory cancellation rights are not excluded.

Merchandise such as apparel, accessories or equipment may be returned within 14 days of receipt, provided it is unopened, unused, and in its original packaging and re-saleable condition.

How to return Email hello@drinknoosh.com within the return period. We will provide a return authorisation and instructions. Returns sent without prior authorisation may not be accepted.

Return postage You are responsible for return postage unless the product is faulty or we sent the wrong item. We recommend using a trackable service.

Refunds Once your return is received and inspected, we will let you know whether your refund has been approved. Approved refunds are processed to your original payment method within 14 days. Original delivery charges are refunded where required by law.

Exchanges We do not offer direct exchanges. If you would like a different item, please return it for a refund and place a new order.

Faulty or incorrect goods If you receive an item that is defective, damaged or not as described, contact us as soon as reasonably possible of receipt with details and photographs where possible. We will provide a replacement or refund and cover any return costs, in line with the Consumer Rights Act 2015.

Product recalls In the unlikely event of a product recall, we will contact affected customers promptly and provide return instructions. We will issue a full refund or replacement for recalled items, regardless of purchase date.

Contact hello@drinknoosh.com NOOSH Brand Holdings Ltd