Shipping policy

Shipping

Order processing We aim to process orders promptly. Processing and delivery estimates are displayed at checkout or in order communications. We will let you know if dispatch is delayed.

Where we ship Delivery availability is determined by the address entered at checkout. Available destinations and any delivery restrictions are shown before payment.

Delivery cost and times Available delivery services, estimated delivery times and charges are shown at checkout based on the delivery address entered.

All delivery times are estimates. We are not responsible for delays caused by the courier, public holidays, weather or other circumstances beyond our control.

Tracking We will provide tracking information where available. If you have not received your order within 10 working days of dispatch, please contact us at hello@drinknoosh.com.

Safe place Responsibility for goods passes when they are delivered into your physical possession or that of a person you identify, subject to applicable consumer law.

Damaged or missing items If your order arrives damaged, faulty or incorrect, contact us as soon as reasonably possible of receipt and we will put it right. See our refund policy for details.